The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings.
Not Yet a Member? Request Membership Now
Please contact us if you are interested in private training for this workshop.
12 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually
Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it! The focus of this course is on retaining and upselling customers, relationship building, and increasing customer satisfaction ratings. Topics include: Cross-selling, Handling difficult situations, and Optimizing the customer service call process. Training uses the adult-learning model.
This course is appropriate for anyone in a Customer Service position, including every employee, at every level of the organization.
Through training, participants will learn skills in the following areas:
Additionally, best practices are created for the call greeting and overall demeanor, customer interaction, information handling and knowledge, and sales approach. Scripts are created and practiced at training and implemented immediately.
This course will help you develop essential skills in effective communication, active listening, problem-solving, conflict resolution, and relationship-building, enabling you to deliver exceptional customer experiences and enhance customer satisfaction.
QSG offers a variety of customer service, leadership, and communication training programs, including Conflict Management, Effective Communication, and Emotional Intelligence.
We offer customized Customer Service Excellence training tailored to your organization’s specific customer service goals and industry needs. Contact us at info@qualitysupportgroup.com to discuss personalized training solutions.
Yes! Participants will receive a Certificate of Completion, demonstrating their proficiency in customer service best practices and strategies.
You can register online by selecting your preferred course dates and completing the enrollment process.
QSG members receive exclusive discounts on training programs.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Please visit our Training Page for all Training Events.
Good afternoon Jim,
I participated in the Leadership Training program that you facilitated at Zoll. Today was actually my last class. First, I would like to thank you. It was a pleasure to participate in your training session. I truly enjoyed the experience. I knew a lot of the information that we reviewed in the program and exhibit many of the leadership qualities on a regular basis, but I also gained a lot of knowledge and useful information that I have been able to apply to my professional and personal life. I believe you did an amazing job! You’re very insightful, knowledgeable and a great communicator. I also enjoyed and appreciated you sharing some of your personal experiences with the group. I love your perspective on life and appreciate your contribution to making this world a better place. As a NY Giants fan, I would have preferred less NE Patriot references lol. Jokes aside, you have made a huge impact on me, my coworkers and Zoll as an organization. I wish you continued success. Have a great day!
Your presentation was excellent. Thank you. The students were diverse in many ways but your presentation of the material was clear and engaging for everyone. Great examples and explanations as well.
Good Morning Jack,
Thank you so much for sending over the presentations and providing your analysis of the training. Based on the positive feedback I received from participants, the training went very well and the employees seemed to be much more engaged in this training class. You did a great job on developing and delivering the content in a way that was tailored to the skill level of Antaya’s workforce. Also, the interactive group exercises were very effective and a great way to incorporate blended learning into the sessions.
We appreciate the time you took to understand our training needs and providing us with excellent customer service. We look forward to working with you and the Quality Support Group in the future.
Thanks for letting us know!
Please fill in the information below so that we can keep you informed.
This website uses cookies that are needed for the site to work properly and to get data on how you interact with it, as well as for marketing purposes. By accepting, you agree to the use of cookies for ads and analytics as described in our Cookie policy.
QSG has secured over $20M in training grants for companies across the USA. We specialize in expert grant writing and comprehensive support, creating tailored training solutions for organizations in states like in Massachusetts, Connecticut, Florida, Ohio, Michigan, and beyond!
If you have any questions, would like more information, or would like to speak with a QSG representative, please contact us at any time!
