Management Skills

Course Summary

Participants will increase their ability to develop and coach employees, leading to the ability to delegate more and increase overall performance.

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Event Details

16 hours
Combination lecture and classroom exercises
Available on-site at your organization and virtually

Description

The success of an organization is largely dependent on its managers and leaders. Success is usually defined by tangible results, and the manager is accountable to motivate and develop the team to deliver the desired outcomes.

Management Skills is for those who are looking for higher level processes, tools, and systems to consistently deliver results to the company from those people they lead. Talent development, coaching, delegation, and accountability ideas and systems will be shared and new processes and tools created and implemented immediately following each session. Content in this course comes from many of the leading management gurus, including Ken Blanchard, Stephen Covey, and John C. Maxwell.

Who Should Attend

This course is designed for Supervisors, Managers, and above, including Senior Leadership.

Learning Objectives

Through training, participants will increase their ability to develop and coach employees, leading to the ability to delegate more and increase overall performance.

Course Outline

  • Introduction to Organizational Development
  • Leadership Model & the Definition of Leadership
  • Management Responsibilities
  • Review of Attributes
  • Four Styles of Leadership
  • Situational Leadership
  • What is Coaching?
  • Creating a Safe Coaching Environment
  • Reasons for Performance Shortcomings
  • Types of Coaching
  • Coaching University Form
  • Coaching Agreement
  • Coaching Preparation: Real-world planning
  • GROW Model of Coaching
  • Asking Clarifying & Open-Ended Questions
  • Providing Effective Oral & Written Feedback
  • OREO (or Sandwich) Feedback method
  • Empower others to be “Intra”-preneurial: beginning of critical thinking
  • Negative Consequences & Benefits Matrix
  • New Opportunity Form
  • Accountability Analyzer: Behavior, Expectations, Goals, Processes, Projects & Results
  • Accountability Chart: Identifying the seats needed and analyzing who is in each sea
  • Delegation: Task Analyzer & Leadership Transition Questionnaire
  • Delegation Plan

Prerequisites

None

Instructors

FAQ

What transferable skills will I gain from this workshop?

This course will help you develop effective communication, team leadership, decision-making, conflict resolution, time management, and strategic planning skills, enabling you to become a more confident and results-driven manager.

What other Leadership and Professional Development courses does QSG offer?

QSG offers a variety of management, leadership, and professional development training programs, including Leadership Effectiveness Training (L.E.T.), Change Management, and Performance & Accountability.

What if I want to customize this course for my company?

We offer customized management training tailored to your organization’s leadership and workforce development needs. Contact us at info@qualitysupportgroup.com to discuss personalized training solutions.

Will I receive a certificate after completing this course?

Yes! Participants will receive a Certificate of Completion, demonstrating their proficiency in essential management skills and best practices.

How can I register for this course?

You can register online by selecting your preferred course dates and completing the enrollment process.

How can I become a QSG member and receive discounted training?

QSG members receive exclusive discounts on training programs.

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General FAQ 2

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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