Certified Quality Improvement Associate (CQIA)

Course Summary

This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQIA certification exam.

Upcoming Events

Event Details

16 hours
Combination lecture/discussion and individual/group work sessions
Available virtually, at QSG’s training facilities, or on-site at your organization

Description

The Certified Quality Improvement Associate (CQIA) has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but doesn’t necessarily come from a traditional quality area.

Through discussion, review, and practice, participants in this course will become thoroughly familiar with the complete CQIA Body of Knowledge (BoK). Class discussions include an in-depth overview of the ASQ CQIA exam process, along with the rationales for correct answers. Sample test questions and answers offer participants a better understanding of the basic principles and applications that will appear on the exam.

This intensive course is designed to quickly and efficiently give students the information, skills, strategies, and techniques to successfully prepare to sit for the ASQ CQIA certification exam offered 4 times a year.

*Taking this course does not constitute or imply the successful passing of the ASQ CQIA exam. Participants will need to study the course material and practice questions outside of class.

Who Should Attend

This course is appropriate for individuals new to quality, process leader practitioners, and those who support the practice of business excellence and would benefit from formal training on the fundamentals of quality and process improvement.

Learning Objectives

Through training, participants will:

  • Explain how quality benefits people and organizations
  • Identify techniques and tools that can help solve problems and improve processes
  • Prepare to sit for and pass the CQIA exam

Course Outline

Module I: Quality Concepts

  • Terms, concepts, and principles
    • Quality
    • Quality plan
    • Employee involvement and empowerment
    • Systems and processes
    • Variation
  • Benefits of Quality
  • Quality philosophies

Module II: Team Basics

  • Team organization
    • Team purpose
    • Types of teams
    • Value of teams
  • Roles and Responsibilities
  • Team formation and group dynamics
    • Initiating teams
    • Selecting team members
    • Team stages
    • Team conflict
    • Team decision-making

Module III: Continuous Improvement Techniques

  • Continuous improvement
  • Process improvement
    • Six sigma
    • Lean
    • Benchmarking
    • Incremental and breakthrough improvement
  • Quality improvement tools

Module IV

  • Internal and external customers and suppliers
  • Customer Satisfaction
  • Supplier Management

Module V

General Exam Information, Test Taking Tips, and Practice Test

Prerequisites

None

Instructors

FAQ

What transferable skills will I gain from this workshop?

This course will provide you with foundational knowledge in quality improvement tools, process management, data analysis, problem-solving techniques, and continuous improvement methodologies, essential for driving organizational excellence and efficiency.

What other Quality Management courses does QSG offer?

QSG offers various Quality Management and Certification training programs, including Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), and Six Sigma.

What if I want to customize this course for my company?

We offer customized CQIA training to meet your company’s specific quality improvement needs. Contact us at info@qualitysupportgroup.com for personalized training solutions.

Will I receive a certificate after completing this course?

Yes! Participants will receive a Certificate of Completion, and this course also prepares you for the ASQ Certified Quality Improvement Associate (CQIA) exam.

How can I register for this course?

You can register online by selecting your preferred course dates and completing the enrollment process.

How can I become a QSG member and receive discounted training?

QSG members receive exclusive discounts on training programs.

General FAQ 1

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General FAQ 2

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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